Update Guide

iCarsoft Software Update Guide

Keep the tool current. Use the right update path.

iCarsoft scan tools do not all update in the same way. Some update directly over Wi‑Fi, while others use the official computer software with a memory card or USB connection. Start by checking what appears on your tool.

Choose My Update Method Go to Downloads
Software service Ready
UPDATE
// GUIDE
01
Wi‑Fi / On-toolNewer connected tools
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02
Computer / Card or USBTools using the update client
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Start here

Look at the tool, not just the model number.

The quickest way to find the correct process is to check whether the tool itself has Wi‑Fi settings and an Update app or menu. That gives you a more reliable answer than trying to remember every model generation.

?

Can you connect the tool to Wi‑Fi and open an Update app or menu?

Check the home screen and the Settings menu while the tool is switched on.

Yes

Use the direct Wi‑Fi method

The update is downloaded and installed on the scan tool itself. No separate computer software is normally required.

Go to Method A
No

Use the computer method

The tool will normally update through the official iCarsoft client using its supplied memory card or the required USB connection.

Go to Method B
Before you begin

Avoid interrupting the update.

Most update problems come from lost power, a removed card or an interrupted connection. Set the tool up properly before starting.

Keep power availableCharge the tool fully or connect it to a suitable power source where required.
Use a stable connectionFor Wi‑Fi updates, stay close to the router and avoid moving networks during the download.
Keep the original cardUse the supplied TF or microSD card. Do not format or replace it unless instructed.
Let it finishDo not switch off, unplug or remove the card until the update and any restart have completed.
Method A
Direct update

Update over Wi‑Fi.

This method is used by many newer touchscreen and tablet-style iCarsoft tools that include their own Update app.

No Update app showing? Do not download random software or try to force this method. Move to the computer-based instructions below, or contact us with the model and serial number.

Power the tool properly

Make sure the battery is well charged. For a longer update, keep the tool connected to its recommended power source.

Connect to Wi‑Fi

Open Settings, select Wi‑Fi and connect to a reliable network with internet access.

Open the Update app

Return to the home screen and open Update, Software Update or the similarly named update menu shown on the tool.

Sign in or register if prompted

Follow the on-screen registration or account instructions. Keep the tool serial number available.

Install the available packages

Select the available updates or use Update All where offered. Leave the tool powered and connected until every package has finished.

Complete the restart

Allow the tool to finish installing and restart if requested. Reopen the Update app afterwards to confirm nothing remains pending.

Method B
Computer update

Use the official iCarsoft client.

This method is used by tools that rely on their supplied TF or microSD card, or a specified USB connection, rather than an on-tool Wi‑Fi update menu.

Install the correct update client

Download the official Windows package or macOS app above and complete the installation.

Connect the tool or supplied card

Use the method intended for your model. This may mean placing the original memory card in a card reader or connecting the tool by USB.

Open the client

Launch the iCarsoft update software and sign in or register the device if the program asks you to.

Select and download updates

Choose the available software packages and allow the client to write them fully to the tool or memory card.

Eject safely

When the program confirms completion, close it and safely eject the memory card or connected device before unplugging it.

Start the tool and let it finish

Reinstall the card where required, power the tool on and allow any final installation or restart to complete.

Important: Do not format the original memory card or copy files onto a replacement card unless iCarsoft support has specifically instructed you to do so.
Video guide

See the computer update process.

This walkthrough is useful for tools that update through the official client and memory card. The exact screens can vary slightly with the model and software version.

Troubleshooting

Common problems before you contact support.

Try the simple checks below once. If an update has failed part-way through, avoid repeatedly formatting cards or reinstalling files. Record the message on screen and contact us.

Problem 01

No updates are showing

Confirm the tool or computer has internet access, check that you are signed in, then close and reopen the update menu or client.

Problem 02

The tool will not connect to Wi‑Fi

Move closer to the router, forget and reconnect to the network, or try a different trusted network or mobile hotspot.

Problem 03

The memory card is not detected

Reseat the card and try another card reader or USB port. Do not format the card as a first troubleshooting step.

Problem 04

The update was interrupted

Take a clear photo of the error and note the model and serial number. Contact us before deleting files or attempting a card replacement.

Problem 05

The computer client will not open

Restart the computer, reinstall the official package and make sure your operating system allows the application to run.

Problem 06

You are unsure which method applies

Send us the full model name, serial number and a photo of the home screen. We can point you to the correct process.

Local NZ support

Still stuck? Send us what is on the screen.

For tools purchased through iCarsoft New Zealand, contact us with the model, serial number, the update method you tried and a photo of any error. That gives us enough information to help without guessing.

Contact iCarsoft NZ
Update terms: iCarsoft tools sold through iCarsoft New Zealand generally include ongoing software updates without a separate annual subscription. Update methods and terms can vary by model, and the CR Ultra range has different update arrangements.