Warranty & Returns

Warranty & Returns Policy

Your items are backed by our rock-solid 12 month warranty, so no need to worry about unexpected breakdowns or malfunctioning parts! And if you ever do have any troubles down the line, simply contact us and we'll sort you out.

Returns Info

Conditions in which we do not accept returns
- The item is damaged by the user
- The customer changes their mind

Return for an exchanged item
- If you ordered the wrong item and wish to exchange for a scanner to suit your vehicle, then contact us and we will sort something out for you. You will need to pay the return shipping cost.

Other circumstances or you ordered the wrong item
- We have the right to refuse a refund for a change of mind or any other reason why you may no longer need the tool. We will deal with this on a case by case basis but we will charge a 10% re-stocking fee for refunds. We are happy to credit your purchase price towards a tool that will work.

How to Submit a return request
To submit a return request our system will link your order with your email address so ensure you are using the same email address as your order. Then follow the instructions below:

Our Return Request page is here: https://account.icarsoft.nz

  1. Log in to your account:
  2. In the Email field, enter your email address, and then click Continue.
  3. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
  4. Go back to the online store, and then enter a six-digit verification code.
  5. Click the order that you want to submit the return for.
  6. If your order has more than one item, then select the items that you want to return.
  7. Select a return reason and add a note for the store.
  8. Click Request return.

If your return request is approved and requires shipping, then you receive an email with shipping instructions. After the product is returned, you receive a refund.